OWNERSHIP

In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, it is stated that this page corresponds to the entity:

Who is responsible for processing your data?

TECAI INNOVA, S.L.. CIF: B26389031

Address: C/ LAS BALAS 16 NAVE B 26009 LOGROÑO (LA RIOJA)

Phone: 941252471

Email: in**@******va.net

Web: www.teinnovacleaning.es

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of the modifications.

If you belong to any of the following groups, please consult the information:

WEB OR EMAIL CONTACTS

What data do we collect through the Web?

We may process your IP, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with data in the contact form, you will be identified in order to contact you, if necessary.

For what purposes are we going to process your personal data?

• Answer your queries, requests or petitions.
• Manage the requested service, answer your request, or process your petition.
• Information by electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Perform analysis and improvements on the Web, on our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to complete a form and make a “click” on the send button, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms have the * symbol in the mandatory data. If you do not provide those fields, or do not check the acceptance checkbox of the privacy policy, the sending of the information will not be allowed. Normally it has the following formula: “□ I am over 14 years old and I have read and accept the Privacy Policy.”

CLIENTS

For what purposes are we going to process your personal data?

• Preparation of the budget and monitoring thereof through communications between both parties.
• Information by electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communication and logistics services carried out by the Responsible party.
• Billing and declaration of the appropriate taxes.
• Carry out the corresponding transactions.
• Control and collection management.

PROVIDERS

For what purposes are we going to process your personal data?

• Information by electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communication and logistics services carried out by the Responsible party.
• Billing.
• Carry out the corresponding transactions.
• Billing and declaration of the appropriate taxes.
• Control and collection management.

What is the legitimacy for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by some means.

SOCIAL NETWORK CONTACTS

For what purposes are we going to process your personal data?

• Answer your queries, requests or petitions.
• Manage the requested service, answer your request, or process your petition.
• Relate to you and create a community of followers.

What is the legitimacy for the processing of your data?

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google http://www.google.com/intl/es/policies/privacy/

How long are we going to keep the personal data?

We can only consult or unsubscribe your data in a restricted way by having a specific profile. We will treat them as long as you let us follow you, being friends or giving it a “like”, “follow” or similar buttons.

Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

JOB APPLICANTS

For what purposes are we going to process your personal data?

• Organization of selection processes for the hiring of employees.
• Quote you for job interviews and evaluate your application.
• If you have given us your consent, we may transfer it to collaborating or related companies, with the sole objective of helping you find employment.
• If you check the acceptance checkbox of the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies in order to include you in their personnel selection processes

Likewise, we inform you that after one year from the receipt of your curriculum vitae, we will proceed to its safe destruction.

What is the legitimacy for the processing of your data?

The legal basis is your unequivocal consent, by sending us your CV.

Do we include personal data of third parties?

Tecai Innova S.L. distributors closest to the user who can offer their information request in a more agile way

And data of minors?

We do not process data of children under 14 years. Therefore, refrain from providing them if you are not that age or, where appropriate, from providing data of third parties who do not have that age. TECA INNOVA, S.L. is exempt from any liability for non-compliance with this provision.

Will we make communications by electronic means?

• They will only be made to manage your request, if it is one of the contact methods you have provided us.
• Commercial communications

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To which recipients will your data be communicated?

They may be communicated to the distributors of Tecai Innova S.L. closest to the user who can offer their information request in a more agile way, and/or by legal obligation. Specifically, they will be communicated to the State Agency of the Tax Administration and to banks and financial entities for the collection of the service provided or product acquired, as well as to those in charge of the treatment necessary for the execution of the agreement.

In case of purchase or payment, if you choose an application, web, platform, bank card, or some other online service, your data will be transferred to that platform or will be processed in its environment, always with maximum security.

When we instruct them to do so, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as we do.

Any international data transfer when using American applications will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

What Rights Do You Have?

• To know if we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if it is inaccurate.
• To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
• To port your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send it to the new controller you designate. This is only valid in certain cases.
• To file a complaint with the Spanish Data Protection Agency or competent control authority if you believe that we have not attended to you correctly.
• To revoke consent for any processing for which you have consented, at any time.

If you modify any data, we would appreciate it if you would notify us to keep it updated.

Do you want a form to exercise your Rights?

• We have forms for the exercise of your rights, ask us for them by email or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
• These forms must be signed electronically or accompanied by a photocopy of your ID.
• If someone represents you, you must attach a copy of their ID, or have them sign it with their electronic signature.
• The forms can be presented in person, sent by letter or by mail to the address of the Controller at the beginning of this text.

How long do we take to answer your Exercise of Rights?

It depends on the right, but at most one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we process cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.

How long are we going to keep your personal data?

• Personal data will be maintained as long as you remain linked to us.
• Once you disassociate yourself, the personal data processed for each purpose will be maintained for the legally foreseen periods, including the period in which a judge or court may require them, attending to the statute of limitations for legal actions.
• The data processed will be maintained as long as the aforementioned legal deadlines do not expire, if there is a legal obligation to maintain it, or if that legal deadline does not exist, until the interested party requests its deletion or revokes the consent granted.
• We will maintain all information and communications related to your purchase or the provision of our service, for as long as the guarantees of the products or services last, to attend to possible claims.

USERS

The access and/or use of this portal of TECAI INNOVA, S.L. attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected herein. The aforementioned Conditions will be applicable regardless of the General Contracting Conditions that, where appropriate, are mandatory.

USE OF THE PORTAL

www.teinnovacleaning.es provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to TECAI INNOVA, S.L. or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which they will be responsible, undertaking to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services that TECAI INNOVA, S.L. can offer through its portal and, by way of example but not limitation, not to use them to (i) engage in illicit, illegal or activities contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in defense of terrorism or an attack against human rights; (iii) cause damage to the physical and logical systems of TECAI INNOVA, S.L., its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damages; (iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. TECAI INNOVA, S.L. reserves the right to withdraw all those comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, order or public safety or that, in its opinion, are not suitable for publication. In any case, TECAI INNOVA, S.L. will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

INTELLECTUAL AND INDUSTRIAL PROPERTY

TECAI INNOVA, S.L. by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, combinations of colors, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by TECAI INNOVA, S.L. or its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including its modality of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of TECAI INNOVA, S.L. is expressly prohibited. The USER undertakes to respect the Intellectual and Industrial Property rights owned by TECAI INNOVA, S.L. You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of TECAI INNOVA, S.L.

IP ADDRESSES

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain solely statistical measurements that allow knowing the number of page impressions, the number of visits made to web services, the order of visits, the point of access, etc.

EXCLUSION OF GUARANTEES AND RESPONSIBILITY

TECAI INNOVA, S.L. shall not be liable, under any circumstances, for damages of any kind that may be caused, including but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to prevent it.

MODIFICATIONS

TECAI INNOVA, S.L. reserves the right to make any modifications it deems appropriate to its portal without prior notice, and may change, delete or add both the content and services provided through it and the way in which these are presented or located on its portal.

LINKS

In the event that www.teinnovacleaning.es contains links or hyperlinks to other Internet sites, TECAI INNOVA, S.L. will not exercise any control over such sites and content. Under no circumstances shall TECAI INNOVA, S.L. assume any responsibility for the contents of any link belonging to a third-party website, nor shall it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections shall not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION

TECAI INNOVA, S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

GENERALITIES

TECAI INNOVA, S.L. will pursue any breach of these conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.

MODIFICATION OF THESE CONDITIONS AND DURATION

TECAI INNOVA, S.L. may modify the conditions determined herein at any time, and they shall be duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will remain in force until they are modified by others duly published.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Any contracting process or process that involves the introduction of personal data of a highly sensitive nature (health, ideology, etc.) will always be transmitted via a secure communication protocol (Https://,…), in such a way that no third party has access to the information transmitted electronically.

APPLICABLE LAW AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER shall be governed by current Spanish regulations and any dispute shall be submitted to the corresponding Courts and tribunals.

MODIFICATION OF THESE CONDITIONS AND DURATION

TECAI INNOVA, S.L. may modify the conditions determined herein at any time, and they shall be duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will remain in force until they are modified by others duly published. The last modification of the conditions is 2013-12-01.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate them since they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL varies slightly: it no longer starts with http but with https.

SHIPPING COSTS

Shipping and/or handling costs are not included in the price and will be shown to you before finalizing your purchase, depending on the shipping address of each order. Shipping costs to the Canary Islands, Balearic Islands, Ceuta, Melilla and areas not belonging to the European Customs Union do not include import costs (tariffs), which will be paid in cash at the destination by the recipient of the goods.

ORDER FULFILLMENT

To place an order, it is necessary to connect to www.teinnovacleaning.es and register as a user, completing the electronic form that appears at any given time on the website of the online store and following the instructions indicated therein. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the cart, according to the instructions on the screen, completing for this purpose the order form provided and validating it.

The prices and offers presented on the website are valid solely and exclusively for online orders placed at www.teinnovacleaning.es.

The validation of the order by the customer expressly implies knowledge and acceptance of these general contracting conditions as part of the contract. Said electronic document in which the contract is formalized will be archived on the website and this will be accessible from the user’s control panel. Unless proven otherwise, the data recorded by TECAI INNOVA, S.L. constitutes proof of all transactions carried out between TECAI INNOVA, S.L. and its customers. TECAI INNOVA, S.L. will archive the electronic document in which the contract is formalized and this will be accessible.

Once the purchase has been made and within the shortest possible time, always before 24 hours have elapsed since the execution of the purchase, the Customer Service of TECAI INNOVA, S.L. will send you a proof of purchase by e-mail. If you do not agree with the data contained in said confirmation, you may request its modification or the cancellation of the contract.

LANGUAGE OF FORMALIZATION OF THE CONTRACT

The language or languages in which the contract may be formalized on this website is Spanish.

AVAILABILITY OF PRODUCTS

The selection of products offered on www.teinnovacleaning.es is valid as long as the products are visible on the website. As it is electronic commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock runs out, not being able, therefore, in these cases, to continue with the sale initiated.

MODE AND TERMS OF DELIVERY

The products are sent to the shipping address that you have indicated in the order. In the case of placing an order for several items with different availabilities, the deadline for shipment will take into account the longest expected delivery. In exceptional cases, TECAI INNOVA, S.L. reserves the right to break down the order, sending the available items and leaving the unavailable items pending a second shipment. In this case, the second shipment is made at no additional cost.

We offer you different shipping methods to get your order to you in the most convenient and appropriate way for your needs. From your shopping cart you can select the type of shipment you want depending on the area and the delivery method you prefer.

Home delivery: For the transport and delivery of shipments, we have chosen a courier company of recognized prestige. For orders dispatched from our warehouses from Monday to Thursday, the courier will deliver to the indicated address the day after said dispatch, before 7:00 PM. For orders dispatched from our warehouses on Friday or the day before a holiday, delivery will be made to the indicated address on the following Monday or the next business day before 7:00 PM, respectively. The courier does not make deliveries on Saturdays, Sundays, or holidays.

In the event that the client detects any problem at the moment of the delivery of their order (damaged packaging, missing or deteriorated products), they must indicate it in writing on the carrier’s delivery note, and contact us by telephone at 941445056 within 14 days following the reception. No return of damaged articles will be admitted, as well as claims for missing articles, if it has not been communicated within the established period. All of the above without prejudice to the right of guarantee for products that do not conform to the contract that assists all consumers, in accordance with current regulations.

In case your order has been sent and you have not received any news about the delivery, you can contact our Customer Service at 941445056 or at the email in**@******va.net.

PAYMENT

TECAI INNOVA, S.L. offers you diverse means of payment so that you can choose the one that best suits you or adapts better to your needs:

Payment by Credit Card or Paypal: you can use Visa and MasterCard. If you make the payment with a VISA or Maestro card, the charge on your card will be made deferred, that is, at the moment of making the shipment. In this way, only the articles sent will be charged and at the moment of the shipment. In the event that the POS informs of the denial of the card, the order will be automatically canceled, informing the client online of the cancellation. For payments made with cards issued outside of Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be admitted.

RIGHT OF WITHDRAWAL

If you are not satisfied, you can make the return of your purchases made in www.teinnovacleaning.es in our office located in C/ LAS BALSAS 16 NAVE B 26009 LOGROÑO (LA RIOJA)), completing the withdrawal document that you can download below.

The maximum period to request the return is stipulated in the following periods, from the reception of the order:

-14 calendar days for all the products of our online store.

The return will be made in the same form of payment as the purchase. This right is additional to the right of guarantee recognized in the RDL 1/2007 of November 16 on the defense of consumers and users.

The circumstances that can cause a return are the following:

1. a) If the product that you have ordered does not satisfy you: You can return it through a messenger to TECAI INNOVA, S.L. We will reimburse you the amount of the product but not the return costs of the product.
2. b) If you wish to make an exchange for another article, the return costs will not be assumed by TECAI INNOVA, S.L.
3. c) Defective product of origin: Without prejudice and additionally to the right of guarantee, TECAI INNOVA, S.L. offers you the possibility that, within 14 calendar days from its reception, you can request the substitution of the product for another identical one, in perfect condition. Once TECAI INNOVA, S.L. receives the defective product, it will send you another one. In this case, the change will always be made for the same article or reference. Only the first shipment will be invoiced to you, with TECAI INNOVA, S.L. taking charge of the corresponding postage for the return and new shipment.
4. d) Product that, by mistake, does not correspond to the one of the order: TECAI INNOVA, S.L. will bear the costs of collecting the wrong product and delivering the one corresponding to the order placed.
5. e) The products must be packed and unopened. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.

Neither in the physical stores, nor in the online store of TECAI INNOVA, S.L., will returns of products that have not been acquired in the entity be admitted.

In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if applicable, included.

Download the withdrawal document here

GUARANTEE OF THE PRODUCTS FOR THE ONLINE STORE

The guarantee period is 2 years for products sold exclusively from the online store, from the delivery of the product, although it does not include deficiencies caused by negligence, blows, incorrect use or undue manipulations, nor materials that are worn by use. Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the 6 months after the delivery of the product, whether it is new or second-hand, already existed when the item was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity. TECAI INNOVA, S.L. reserves the right to request a verification of the origin of the problem from an official technical service of the brand. In case of resulting a defect caused by misuse, the repair will be billable. In those cases that justify the application of the guarantee, it will be opted for the repair, substitution of the article, reduction or return, in the legally established terms.

REFUND OF THE AMOUNTS PAID FOR THE ONLINE STORE

The refund will be made through the means of payment that you used in the purchase.

TECAI INNOVA, S.L. will not return the amount or make any reshipment of merchandise while the reception and state of packaging and accessories of the article object of the return or change in our warehouses has not been verified. The price to be returned is the one that originally appeared in the order, except for the transport costs. Once the correct state of the returned product has been verified, TECAI INNOVA, S.L. will proceed to the reimbursement of the amount within a maximum period of 15 days.

APPLICABLE LEGISLATION AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Courts and tribunals of the corresponding city

ONLINE DISPUTE RESOLUTION PLATFORM

The entity is adhered to the resolution of online disputes in matters of consumption in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link:

http://ec.europa.eu/consumers/odr/

FINANCED WITH FEDER FUNDS

File ADER 2016-I-IGE-12